Verified Reviews of SureStay by Best Western Salt Lake City Downtown
Below are the verified reviews from guests that we have booked recently:
"Loved the place."
Overall Score4.0/ 5
Free good breakfast, friendly staff. Clean rooms. Helpful. Knowledgesble.
Annette P. (Individual traveler, booked 1 room), from
12-Sep-2025 Verified Review, stayed from Tue Sep 09 to Wed Sep 10 2025 at a $122.99 average nightly rate. Response from Management on 28-Aug-2026:
Summary of Verified Reviews
Customer Reviews of SureStay by Best Western Salt Lake City Downtown
- 3.3 of 5Overall
- 3.2 of 5Amenities
- 3.3 of 5Cleanliness
- 3.2 of 5Comfort
- 3.1 of 5Condition
- 3.5 of 5Neighborhood
- 3.6 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at SureStay by Best Western Salt Lake City Downtown in Salt Lake City (Central City), you'll be within a 5-minute drive of Salt Palace Convention Center and City Creek Center. This hotel is 3 mi (4.8 km) from University of Utah and 1.9 mi (3 km) from Temple Square.
Take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 6:30 AM to 9:00 AM.
Make yourself at home in one of the 63 air-conditioned rooms featuring microwaves. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.
Distances are displayed to the nearest 0.1 mile and kilometer.
Smith's Ballpark - 0.8 km / 0.5 mi
The State Room - Salt Lake City - 1.2 km / 0.7 mi
Nightmare on 13th - 1.3 km / 0.8 mi
Liberty Park - 1.4 km / 0.9 mi
Salt Lake Community College - 1.4 km / 0.9 mi
Classic Cars International Antique Auto Museum of Utah - 1.6 km / 1 mi
Tracy Aviary - 1.6 km / 1 mi
Salt Lake City and County Building - 1.6 km / 1 mi
The Complex - 1.6 km / 1 mi
Classic Cars International Museum - 1.7 km / 1 mi
Salt Lake City Public Library - 1.8 km / 1.1 mi
Wells Fargo Center - 1.9 km / 1.2 mi
Plan B Theatre - 2.1 km / 1.3 mi
Capitol Theater - 2.2 km / 1.3 mi
Eccles Theater - 2.2 km / 1.4 mi
The preferred airport for SureStay by Best Western Salt Lake City Downtown is Salt Lake City International Airport (SLC) - 12.2 km / 7.6 mi
Featured amenities include complimentary wired internet access, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and ski storage.
Green Sustainability
We proudly support eco-friendly practices. Guests can help conserve water and energy by reusing towels and linens. Recycling bins are available, and energy-efficient lighting is used throughout the hotel.
Amenities / Features
Airport & Shuttle Information
Distance: Approximately 7 miles (about 15–20 minutes by car) from the hotelTransportation Options: Taxi, rideshare (Uber/Lyft), shuttle services, rental cars, and public transit (TRAX light rail)Flight Options: Major domestic and international carriers with frequent daily flightsParking & Accessibility: Long- and short-term parking available, accessible facilities for travelers with disabilitiesTravel Tip: Guests can plan airport transfers ahead of time via hotel concierge or local shuttle services
Local Shuttle Info: Distance to SLC Airport: 7 miles / 15–20 minutes by carHotel Shuttle Service: Available for guests (advance reservation recommended)Other Transportation Options: Taxi, rideshare, rental cars, and public transit (TRAX light rail)Accessibility: Shuttle and hotel are fully accessible for travelers with disabilities
Breakfast Information
Start your day with our free hot breakfast, served daily from 6:30 AM to 9:00 AM. Guests can enjoy a variety of freshly prepared items, including scrambled eggs, sausage, hashbrowns, yogurt, fresh fruit, cereals, assorted breakfast breads, coffee, tea, and a selection of fruit juices.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Pet max weight (per pet) in lb is 20
Pet max weight (per pet) in kg is 9
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
We’re pet friendly! Up to 2 dogs (max 80 lbs each) allowed in select rooms for $15 per day. Other pets require prior approval. Service animals stay free.
Parking Info
Enjoy complimentary gated parking exclusively for registered guests. Access is secure and controlled through your room key card, ensuring peace of mind throughout your stay.Key Features:Free, gated on-site parking for all guestsSecure access – entry limited to registered guests via room keyAmple space for buses, trucks, and trailersConvenient location with easy entry and exit to downtown routesWhether traveling solo, with a group, or for business, guests can count on safe, hassle-free parking at SureStay by Best Western Salt Lake City Downtown.
Internet / WiFI
Stay connected with complimentary high-speed WiFi available throughout the hotel. Whether you’re visiting for business or leisure, our network provides a strong and reliable connection to keep you productive and entertained.Key Features:Free high-speed WiFi in all guest rooms and public areasOptimized for business travelers — perfect for video conferencing, streaming, and online workSeamless, secure access with no additional feesConsistent coverage throughout the propertyEnjoy a worry-free online experience during your stay at SureStay by Best Western Salt Lake City Downtown, located conveniently in the heart of downtown.
Misc Fees / Policies
- Pet fee: USD 20 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in fee: USD 25 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100.00 per accommodation, per stay
We have included all charges provided to us by the property.
- The seasonal pool will be open from May 29 to September 02.
- Pool access available from 9:00 AM to 9:00 PM.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Parking height restrictions apply.
- Contactless check-out is available.
Cleaning Policies
Best Western's We Care Clean program is an enhanced cleanliness initiative designed to provide guests with a safe and healthy environment during their stays. Building upon the original "I Care Clean" program introduced in 2012.
Contactless check-out is available
Essential workers only - NO
About SureStay
- The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
- SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
- Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
- The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
- SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.
The SureStay highlights above are subject to change without notice.
