Verified Reviews of The Westin Cincinnati
Below are the verified reviews from guests that we have booked recently:
"My overall experience was great"
Overall Score5.0/ 5
The hotel desk clerk Jalen or Jason not sure of his name (my apologies) was excellent. Very caring to my needs and very helpful.
Myesha G. (Individual traveler, booked 1 room), from
20-Jun-2026 Verified Review, stayed from Fri Jun 19 to Sat Jun 20 2026 at a $256.30 average nightly rate.
"Fun peaceful"
Overall Score4.0/ 5
Staff was very helpful and welcoming. Location was perfect!
Penny H. (Individual traveler, booked 1 room), from
08-Apr-2026 Verified Review, stayed from Sun Mar 29 to Mon Mar 30 2026 at a $209.00 average nightly rate.
"A nice place to stay for a local event"
Overall Score4.0/ 5
I had an evening event and my wife was meeting other wives of the same organization. I have stayed in Cincinnati a few times as because it makes more sense instead of driving home.
Mark F. (Individual traveler, booked 1 room), from
21-Mar-2026 Verified Review, stayed from Tue Mar 17 to Wed Mar 18 2026 at a $120.99 average nightly rate.
"Front end staff was very helpful"
Overall Score5.0/ 5
Jeffery W. (Individual traveler, booked 1 room), from
15-Dec-2025 Verified Review, stayed from Sat Dec 13 to Mon Dec 15 2025 at a $232.99 average nightly rate.
"Great Hotel!"
Overall Score5.0/ 5
It was a very pretty hotel and it was nice being downtown. Room service was delicious.
Tonda C. (Individual traveler, booked 1 room), from
09-Sep-2025 Verified Review, stayed from Fri Sep 05 to Sun Sep 07 2025 at a $135.99 average nightly rate.
"21 Stays"
Overall Score5.0/ 5
Looking forward to staying at the Fountain Square Westin for the 22nd time. From the front desk to house keeping, to all I’ve encountered, they are fantastic.
Matthew R. (Individual traveler, booked 1 room), from
06-Sep-2025 Verified Review, stayed from Mon Sep 01 to Wed Sep 03 2025 at a $152.99 average nightly rate.
"The staff was great especially the staff in the dinning area. Best potatoes I have ever had! Great p"
Overall Score3.0/ 5
We stayed two days
Sheila S. (Individual traveler, booked 1 room), from
14-Aug-2025 Verified Review, stayed from Sat Aug 09 to Mon Aug 11 2025 at a $141.99 average nightly rate.
"Needs Updating"
Overall Score3.0/ 5
The bed was comfortable! The bathroom is tiny and very poorly laid out. The door is in the way of the toilet and the door Stopper is in front of the shower. So When you step out you have to be careful not to put your bare foot square onto a metal doorstop!! The mirror is broken. The caulk has mildew behind it and needs replaced. The people across the hall were drunk and yelling and slamming doors until one am. Will stay elsewhere next time.
Betsy F. (Individual traveler, booked 1 room), from
14-Jul-2025 Verified Review, stayed from Fri Jul 11 to Sat Jul 12 2025 at a $154.56 average nightly rate.
"Bathroom in bad shape, desk staff/bartender excellent."
Overall Score3.0/ 5
we stay here fairly often and may continue to do so. But our room (522) had a broken mirror, missing towel bar, slow tub drain, sagging shower curtain rod. general condition looked/felt a little worn. the gal at the front desk was great as was the lobby bartender. great people.
Brian K. (Individual traveler, booked 1 room), from
15-Jun-2025 Verified Review, stayed from Sat Jun 14 to Sun Jun 15 2025 at a $288.15 average nightly rate.
"Decent hotel, friendly staff. Very old out dated hotel, needs upgrades."
Overall Score3.0/ 5
Old carpet,old 1970's wallpaper in the halls, old outdated bathrooms. Just an old outdated building, needs upgrades badly!!
Lamon K. (Individual traveler, booked 1 room), from
03-Jun-2025 Verified Review, stayed from Wed May 28 to Sun Jun 01 2025 at a $153.99 average nightly rate.
"Excellent Staff!"
Overall Score5.0/ 5
The front desk service was outstanding! They were so polite and went out of their way to make our stay the best experience. They all were very kind and helpful! Such a great service team!
Carmen W. (Individual traveler, booked 1 room), from
25-May-2025 Verified Review, stayed from Sat May 24 to Sun May 25 2025 at a $268.99 average nightly rate.
"The Front Desk Crew is amazing!"
Overall Score5.0/ 5
Love coming back to The Westin in Cincinnati! Fountain Square! The Front desk crew is Amazing! You all are a Big Westin Team best!
Matthew R. (Individual traveler, booked 1 room), from
18-May-2025 Verified Review, stayed from Tue May 13 to Thu May 15 2025 at a $364.99 average nightly rate.
"Accommodating"
Overall Score5.0/ 5
Very clean and comfortable room.
Deborah D. (Individual traveler, booked 1 room), from
29-Apr-2025 Verified Review, stayed from Sat Apr 26 to Sun Apr 27 2025 at a $171.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of The Westin Cincinnati
- 4.4 of 5Overall
- 4.1 of 5Amenities
- 4.5 of 5Cleanliness
- 4.5 of 5Comfort
- 4.3 of 5Condition
- 4.5 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at The Westin Cincinnati, you'll be centrally located in Cincinnati, steps from Fountain Square and within a 10-minute walk of Great American Ball Park. This hotel is 0.6 mi (1 km) from Heritage Bank Center and 0.7 mi (1.2 km) from Paycor Stadium.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Make yourself at home in one of the 456 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Ohio River Valley - 0.1 km / 0.1 mi
Fountain Square - 0.1 km / 0.1 mi
Contemporary Arts Center - 0.3 km / 0.2 mi
Carew Tower - 0.3 km / 0.2 mi
Duke Energy Convention Center - 0.3 km / 0.2 mi
Aronoff Center for the Arts - 0.4 km / 0.2 mi
Taft Theatre - 0.5 km / 0.3 mi
Cincinnati Masonic Center - 0.5 km / 0.3 mi
National Underground Railroad Freedom Center - 0.5 km / 0.3 mi
The SkyStar Wheel Cincinnati - 0.6 km / 0.4 mi
Sixth & Elm Streets - 0.6 km / 0.4 mi
Smale Riverfront Park - 0.6 km / 0.4 mi
Cincinnati Reds Hall of Fame and Museum - 0.7 km / 0.4 mi
Great American Ball Park - 0.8 km / 0.5 mi
Lytle Park - 0.8 km / 0.5 mi
The nearest airports are:
Cincinnati, OH (LUK-Cincinnati Municipal - Lunken Field) - 9.6 km / 6 mi
Cincinnati-Northern Kentucky Int'l Airport (CVG) - 22.9 km / 14.2 mi
Hamilton, OH (HAO-Butler County Regional) - 42.1 km / 26.1 mi
The preferred airport for The Westin Cincinnati is Cincinnati-Northern Kentucky Int'l Airport (CVG).
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cincinnati? This hotel has 11765 square feet (1093 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make use of convenient amenities such as concierge services, gift shops/newsstands, and wedding services.
Green Sustainability
Starwood is committed to doing the right thing for the environment, our guests, our meeting planners, and for the communities in which we operate. Starwood’s Sustainable Meeting Practices (SMP) looks at the entire meeting from execution to post-meeting follow-up and offers a customizable menu of easy to implement tools. Our Sustainable Meeting Practices will help you meet your green initiative goals and it will help us reach ours. Make a Green Choice – should some or all of your attendees elect to go without housekeeping for one night, they will save 49.2 gallons of water, 0.19 KWH of electricity and 25,000 BTU’s of natural gas and 7 ounces of chemicals. In exchange for their contribution to the environment, the guest will receive a $5.00 voucher at Ingredients or 500 Starpoints® awarded at checkout for each night they take part in the program (minimum of two night stay) RECENT HIGHLIGHTS •Global ban of shark fin at all Starwood properties by 2015•$5.1M+ USD donated to charity in 2013•$1M+ USD raised for the Starwood Associate Relief Fund in 2013•8.38% reduction from 2008 in energy (kBtu/built room)•17.12% reduction from 2008 in water (cubic meters/built room)•8.69% reduction from 2008 in carbon emissions•5M+ guests participated in Make A Green Choice, saving 223M+ gallons of water and 961K kilowatts of electricity from 2009 – 2013•Paperless Meeting Planning•Clutter-Free Meetings with streamline stations•Sustainable Meeting Services•Impact Assessment Tool – measures your meeting’s impact on the environment
Amenities / Features
Airport & Shuttle Information
We recommend flying into Cincinnati/Northern Kentucky International Airport (CVG). Executive Transportation Shuttle is a convenient choice for transfer to and from CVG Airport, located approximately 12 miles and 20 minutes from the hotel. Lunken Airport, also nearby, is primarily used for private aircraft and charters. Taxi service is the recommended transportation method from Lunken Airport to The Westin Cincinnati.
Local Shuttle Info: Cincinnati/Northern Kentucky Airport (CVG)Travel Distance: Approximately 19.31 km/12.0 milesOptions for getting to and from the hotel include:Executive Transportation• Fee: Fee is 24 USD per person one way or 36 USD per person for round trip service.• Hours: 24 hours• Travel Time: 20 minutes• Reservation RequiredTaxi• Fee: 27 USD• Hours: 24 hours• Travel Time: 20 minutes• About:For cab service from the airport, visit the taxi desk in the Terminal 3 baggage claim or use the courtesy phone in Terminal 2 baggage claim. Cab service is also available in designated curbside spots outside the baggage claim.Rental Car• About:Various major rental car companies are available at CVG. For reservations in advance, call:Transit Authority Of Northern Kentucky (TANK)• Fee: 2 USD; each way and subject to change without notice.• Travel Time: 40-50 minutes
Breakfast Information
Ingredients…some assembly required, is a distinctly original dining concept inspired by Manhattan and Chicago cafés, where you’ll find freshly-prepared grab-and-go items that are simultaneously healthy and enticing. oBreakfast offerings include made-to-order omelets, pastries, bagels, fresh fruit, smoothies, yogurt parfaits, steel-cut oatmeal, assorted juices, Starbucks® specialty coffees, and Tazo® teas
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Pet max weight (per pet) in lb is 40
Pet max weight (per pet) in kg is 18
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
A maximum of two dogs are allowed, up to 40 lbs each. $50 per stay pet fee required, guests must sign a pet policy upon check-in. Pets must be accompanied by owner at all times & not allowed within the food and beverage areas of the hotel. Westin Heavenly® Dog Bed is available upon request as well as food and water bowls plus a treat.No pets can be left unattended in a guest room. The Westin Cincinnati reserves the right to refuse accommodation should the hotel staff receive noise complaints from other guests.
Parking Info
Parking Rates: The parking garage underneath the Westin Hotel (Fountain Square South) is owned by the Port Authority of Cincinnati and is operated by SPPlus. Their current rates are as follows and are subject to change. Valet is $35.00 overnight. Day rate valet is $21.00.Up to 1 hour$1.00Up to 2 hours$5.00Up to 3 hours$7.00Up to 4 hours$9.004 – 24 hours$17.00Evenings (Enter after 4:00pm/Exit prior to 4:00am)Up to 1 hour$1.00Evenings (Enter after 4:00pm/Exit prior to 4:00am)Up to 6 hours$6.00Weekends & HolidaysUp to 1 hour$1.00Weekends & HolidaysUp to 6 hours$6.00 $6.00 for every additional 8 hours up to $17Hotel attendants can provide guests directions to the nearest available parking if the Hotel lot is full
Internet / WiFI
Internet AccessComplimentary high-speed wireless internet access is available in public areas and for Marriott Bonvoy Members.
Misc Fees / Policies
- Fee for full breakfast: approximately USD 3 to 17.5 per person
- Fee for in-room wireless internet: USD 10.99 per 24-hour period (rates may vary)
- Self parking fee: USD 21 per night
- Pet fee: USD 50 per pet, per stay
- Service animals are exempt from fees
- Rollaway bed fee: USD 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Essential workers only - NO
About Westin
- Designed for wellness
- Comfortable beds: Westin Heavenly Bed
- Healthy foods and world class fitness areas
- Over 200 locations worldwide
The Westin highlights above are subject to change without notice.
